Refund Policy — AI Process Automation (Evercene)

Last updated: November 4, 2026

This Policy is also available in Portuguese. For customers in Brazil, the Portuguese version prevails in case of conflict.

1. Who processes refunds

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds are therefore handled by Paddle, in accordance with this Policy and Paddle's Buyer Refund Policy (paddle.com/legal/refund-policy).

2. 30-day money-back guarantee

If you are not satisfied with AI Process Automation, you may request a full refund within 30 calendar days of your purchase date. This applies to your first subscription payment (monthly or annual) and to each renewal, counted from the date of the respective charge.

3. How to request a refund

Choose either option:

• Use the "Manage subscription"/"Manage transaction" link in your Paddle receipt email, or visit paddle.net, find your order and select "Request refund"; or
• Email suporte@evercene.com.br with your purchase email and Paddle order/receipt number — we will forward your request to Paddle.

4. Timing and method

Approved refunds are returned by Paddle to the original payment method, normally within 14 days of approval. The time for funds to appear depends on your bank or card issuer. Once refunded, access to the corresponding plan ends.

5. Cancellation

You can cancel at any time from your account dashboard, the "Manage subscription" link in your Paddle email, or paddle.net. Cancellation stops future charges and access continues until the end of the paid period. After the refund window, cancellation does not trigger a pro-rata refund for the current period.

6. Consumer rights

This Policy does not limit your statutory consumer rights, including the Brazilian Consumer Protection Code's right of withdrawal and the 14-day withdrawal right of EU/UK consumers, where applicable.

7. Contact

Evercene Tecnologia LTDA — CNPJ 69.646.489/0001-70 — suporte@evercene.com.br — +55 19 99673-3766